How to get to Sziget?

Arriving by public transport, train, car, taxi wigo carsharing, Sziget boat transfer, Lime scooter or bike? Check all the details on our travel page containing info. If you travel on your own, here is the Google Maps link.

Public transport from the Airport

• Direct Journey  to the city center by public transport with the 100E Airport Express bus towards Deák Ferenc Square, change to Metro 2 (M2) to Batthyány tér. Hop on HÉV (H5) to Filatorigát. Travel time: cca. 65 mins.
• You can also travel with bus line 200E: it operates 24 hrs a day. Change to Metro 3 (M3) at Kőbánya Kispest, then at Göncz Árpád Városközpont to Tram 1. Hop on HÉV (H5) to Filatorigát. Travel time: cca. 90 mins.
• Get a Budapest Card and travel for free within city borders (not applicable for 100E).

MORE INFO HERE

Arriving by car?

Parking places on the island are available in a very limited amount (tickets to the H Parking Terminal here and at Auchan hypermarket parking lot available here). Local parking spots (outside the island) are also limited and chargeable everywhere in Budapest. Therefore, we suggest choosing an alternative way to arrive

Arriving by wigo carsharing?

Our official carsharing partner offers you a dedicated parking lot at the H bridge. See here on the service map.

Rather taking a cab?

If you want to arrive from your hotel/appartement you can easily order a cab through our official sponsors BOLT Taxi or Főtaxi. Download their apps! Taxi ranks of both providers are at the K Bridge. Rates are fixed and flat in Budapest. Ensure to get into a cab of our official Taxi partners, as others can be overpriced. More info here.

How about trains or International buses?

From Nyugati Railway Station
Take tram 4 or 6 in the direction of Széll Kálmán tér, then change at Margit Híd Budai Hídfő to HÉV (H5) to Filatorigát, where our team will be waiting for you and guide you to the Festival entrance.

Travel time: about 35 mins. 1000 HUF ~ € 2,5

From Keleti Railway Station
Take Metro 2 in the direction of Déli Pályaudvar, then change at Batthyány tér to HÉV (H5) to Filatorigát, where our team will be waiting for you and guide you to the Festival entrance.

Travel time: 45 mins. 1000 HUF ~ € 2,5

From Déli Railway Station
Take Metro 2 in the direction of Őrs Vezér Tere, then change at Batthyány tér to HÉV (H5) to Filatorigát, where our team will be waiting for you and guide you to the Festival entrance.

Travel time: 45 mins. 1000 HUF ~ € 2,5

From Népliget International Bus Station
Take Tram 1 in the direction of Bécsi út and change at Árpád Híd Budai Hídfő to HÉV (H5) to Filatorigát, where our team will be waiting for you and guide you to the Festival entrance.

Travel time: 1 hour. 1000 HUF ~ € 2,5

What about bikes?

If you can, ride a bike to the Festival, or bring it with you on the train/car, maybe rent one and be free as a bird in Budapest – this is the easiest and, by the way, the greenest way to get to us and to the bike storage at the K-bridge you can even lock it safely (bicycles and scooters are not allowed in the festival area). You can reach the K Bridge via EUROVELO 6 route.

If you are transporting the bicycle by HÉV, buy a single ticket for it and be sure to get off at Filatorigat, because this year the H-híd is closed to pedestrian and bicycle traffic. If you are drunk, please do not cycle!

Fancy arriving by boat?

Our Sziget Boat Transfer from Jászai Mari square (and back from Sziget to Jászai) is available, timetable can be found here and you can get a ticket by clicking here. Of course you can buy one at Jászai Mari square (dock 8) or at Sziget Dock too – at the kiosk. /Please note that BKK tickets are not valid for this boat!/
You can exchange your tickets for a wristband upon arrival at the Sziget Dock.

Arriving by caravan/campervan?

Citizens arriving with caravan tickets can exchange their wristbands at the H-bridge. Caravans, cars with rooftop tents and campervans are permitted to enter and stay in Caravan Camping. Station wagons with folded down back-seats or microbuses with laid-down mattresses are not accepted.

The caravan camping ticket entitles you to a single entry. The caravan can be parked in the campsite area with a pre-purchased camping ticket, the visitor must park the vehicle towing it in the same plot as the caravan after dropping it off. It is forbidden to enter the Caravan Camping area with any other vehicle.

Opening hours

Food and drink

Green Sziget Points

SZIGET OUTSIDE PARTIES

When entering the festival

BEFORE THE FESTIVAL

Get your wristband before everyone else and avoid peak hours & queues. Prepare your ID or passport and voucher(s) for the check-in process! You can get in after the checkin process during the validity period of your ticket (can be found on your voucher). You can leave and come back as many times as you want during that period.

K Bridge at Main Entrance

on 2 and 3 August: 10:00 – 18:00
only ticket exchange

DURING THE FESTIVAL

You can also exchange your ticket for a wristband during Sziget Festival of course. Prepare your ID and voucher!

K Bridge @ Sziget

from 4 Aug, 18:00 – non-stop

1033 Budapest, K-híd
(by foot, bicycle, scooter, taxi, public transport)
@ Sziget

Sziget Boat Transfer Point

6 August, 15:00 – 02:00

from 7 August, 14:00 – 02:00

@ Sziget dock upon arrival

H Bridge

from 4 Aug, 18:00 – non-stop

@ Sziget

*Only those can enter here who arrive by vehicle permitted to enter H Bridge (taxi, transfer bus, caravan, campervan, car).

How does the check-in work?

The check-in process will ensure the personalization of your wristbands. Your vouchers (with a barcode/QR code) that you’ve received when purchasing your tickets for Sziget are not personalised (they do not indicate a name). Please see here the check-in privacy notice to read what kind of data will be recorded.

If you’re just about to buy your ticket

1. Look for the “Tickets” sign
2. Pay for your ticket (you can get it online from the webshop too even when standing in the line, it’s cheaper here!)
3. Prepare your ID (containing a photo of you)
4. Your ID will be checked by the document reader
5. Your wristband will be personalised
6. We put your cool Sziget wristband on your wrist

If you have a voucher

1. Look for the sign “Wristband Exchange”
2. Prepare your voucher
3. Prepare your ID (containing a photo of you)
4. Your ID will be checked by the document reader
5. Your wristband will be personalized
6. We put your cool Sziget wristband on your wrist

Avoid peak hours

appx. 5pm – 9 pm at the Main Entrance, there are plenty of things to discover on the Island anyway, so it’s always better to arrive as soon as you can! Or arrive with our magical Sziget Boat Transfer, a pretty convenient and fancy transport option from Jászai Mari Square (timetable here and tickets here) – this case you can check-in at the Sziget dock on the island avoiding queues.

Check the validity of your ticket

it’s on your voucher/e-ticket. You only can enter and must leave within the validity period. You can go out anytime you want and come back in during this period, but please, always wear your wristband, don’t remove it.

Allow plenty of time

to get in before your favourite artist starts: appx. 1.5-2 hours earlier. You will need to show your ticket AND your ID along with having your bag and your clothes checked by security. If you haven’t got a valid wristband, you cannot enter the festival.

All the daily tickets, passes, campsite tickets (vouchers) will be exchanged for wristbands at the Main Entrance of the festival, at K Bridge. Exceptions to this rule are H Terminal Parking tickets, Caravan and Campervan tickets (along with Caravan ticket holders festival entry tickets) and those Szitizens’ tickets who arrive with a shuttle bus or transfer bus – their tickets will be exchanged at H Bridge.

Coming with a kid/kids?

The smallest Szitizens are welcome to Sziget as well! Children under the age of 11 (date of birth after 12th August 2014) can enter the Island of Freedom free of charge, but they need to wear a child wristband. The adult accompany of the children must write their phone contact and the name of the child(ren)’s name on the wristband. You can apply for these child wristbands at the entrance. Please bring an ID document for the child as well.

Kids under the age of 14 can enter and stay at the venue only with an adult. Child wristbands are obligatory for them as well.

Have a VIP voucher/ticket?

Head to the VIP Entrance at the Main Entrance (K Bridge). For VIP Upgrade Ticket Holders: remember, you’re required to show both your Standard entry ticket AND your VIP Upgrade ticket to get access to the festival.

Please, only bring your most essential items.

It is forbidden to bring glass objects, hitting and cutting tools or any other object that threatens the physical well-being of others within the venue! You can see the full list of prohibited items, regulations regarding tobacco, alcohol in the Visitor Policy.
The possession, distribution, or promotion of any kind of narcotics is strictly forbidden at Sziget Festival. Please be aware that under Hungarian law, drug possession is illegal. This means you cannot discard any substances at the entrance or attempt to bring them into the festival grounds. Do not bring drugs to the festival.

We advise you to leave all high-value items home, but if you’d rather bring them with you, there are lockers and a Safetruck at the Main Entrance. Book one in advance.

Drugs policy

The possession, distribution, or promotion of any kind of narcotics is strictly forbidden at Sziget Festival. Please be aware that under Hungarian law, drug possession is illegal. This means you cannot discard any substances at the entrance or attempt to bring them into the festival grounds. Do not bring drugs to the festival. While incidents of drink spiking are extremely rare at Sziget, your safety remains our top priority. For added peace of mind, anti-spiking test kits are available for purchase at the on-site Sziget Pharmacy.

Food & drink

Each visitor can bring 1 PET bottle /with a maximum capacity of 2,5 litres/ of non-alcoholic beverage to the festival. Please, leave all alcoholic beverages at home, as they are not allowed within the Festival territory. These products must be handed over to the security service for inspection at the entrance. You can bring food into the festival area in a non-consumptional quantity. More detailed info can be found in the Visitor Policy.

Still don’t have a ticket when arriving?

Always grab your ticket from our webshop, as it’ll be more expensive on-site at the ticket desk. You can even buy your ticket online right at the entrance.

When heading to a concert

Festival area

The Festival territory is huge; please give yourself time to head over to the given stage (it might happen that the distance is about 40 mins between 2 venues). Download the mobile app and get notified before the program starts so if there’s a slight change in the program (with allowing notifications). Use the interactive map (available from 5 August) of Sziget in our gorgeous app. Get familiar with the island – a static map is available here.

Drink or not to?

We know you want to have a drink or two, but please, do consider that excessive drinking can leave you vulnerable; friends, please DO look out for each other! Arrange a meeting point with your friends if you get split up from each other, so you know where to head to. More cool tips & tricks by DRINKiQ can be found here in the Survival Guide.

Lockers & luggage terminals

Wanna lock your things to a hassle-free party? We’ve got plenty of lockers at the Festival area and at the Campsite receptions too. Guarded locker & SAFETRUCK with 230V. Don’t forget to book it prior to the festival, as they may go out of stock. Please see our Service map for the exact locations.

When you’re hungry / thirsty

FOODCOURTS

There are plenty of food courts offering a wide range of options, like Chinese, Thai, Indonesian, Japanese, Greek, French, Brazilian, American, Serbian, Mexican, Turkish food, but don’t worry, there will be Hungarian options as well. We provide exclusive, premium culinary flavours for VIP Szitizens.

You can find vegetarian, vegan, soi-free, gluten-free and lactose-free dishes. Watch out for the signs! For more info visit our gastro page.

OPENING HOURS

Foodcourts 

4 – 5 Aug, not all of the food vendors will be open
from 6 Aug, 10:00 non-stop until 13 Aug, 03:00

ALDI SHOP & GRILL

You don’t have to leave the festival to do your daily shopping, Aldi offers you a wide selection of products. If you purchase BBQ products, they’ll grill them for free!

ALDI Shop opening hours:

5 Aug: 12:00-20:00
6 – 11 Aug: 07:00-02:00

ALDI Grill: 

6 – 11 Aug: 11:00-00:00

Did you know…

that we are putting more and more focus on environmental awareness, using only paper or environmentally friendly or biodegradable materials instead of plastic bags, nylon bags, disposable plates, cutlery and other packaging materials. Learn more about greensziget.

TRY THE WALLET-FRIENDLY OPTIONS

All catering partners will provide at least one dish for max. 3500 HUF (appx. € 8,75). The budget-friendly dishes include street burgers, grilled tofu with salad, goulash, unicorn nuggets with french fries, Kecap mie goreng, pomodoro piadina, Budget Poke Bowl, Smash Burger – just to mention a few.

PAYMENT

We’re a cashless festival, so please bring a contactless card (Mastercard, Maestro, Revolut) or any contactless payment capable smartphone connected to your Mobile Wallet (Apple Pay, Google Pay, Revolut etc.) with you or check how easy it is to top-up your balance to your wristband, or pre-top-up before the festival to your ticket in your festival account. All necessary payment info is listed here.

ATMs are available in the festival area, but again: remember that the festival is cashless!

REUSABLE CUPS

In order to minimize waste, a system of reusable cup is implemented at Sziget. The goal of the reusable cup system is to achieve that optimally a Szitizen uses only one cup during Sziget. Within the frames of this, you purchase a 0,33 l or 0,5 l reusable cup for HUF 800 (for each) and reusable shot-glass for HUF 400, which may be used for multiple consumption (ofc after cleaning).

What can you do with your cup?

If you don’t need it temporary, you can exchange it for a token (0,33 and 0,5 cup for 1 token each, 2 shot cup for 1 token (only unharmed and empty cups) at the bars and if you need a drink, you can exchange the token for a new cup.

If you don’t need it anymore, you can exchange it for HUF 400 at Green Sziget Points (only unharmed and empty 0,33 l or 0,5 l cups, max 2 at the same time). This amount will be credited either to your credit card or your wristband at these locations during opening hours.

• Green Sziget Center: 00:00-24:00*
• Green Sziget Point (Szoho): 00:00-24:00
• Green Sziget Point (Liberty Square): 00-24:00

*(redemption of reusable cups paused between 07:00-11:00 on each day, but on 12 Aug they are open until 12:00)

1 token = unharmed and empty 0.33l or 0.5l cup or Tanqueray Copa Cup or 2 shot cups. No Moneyback in the Bars Moneyback at the Cup Exchange Point only: unharmed and empty 0.33l and 0.5l cups or Tanqueray Copa Cups (max. 5 pcs at a time, 400 Ft/pcs), shot cups are excluded.

DRINK WATER

In the heat of the party, it’s especially important to drink plenty of water and stay hydrated. To have a great time all night long, make sure you visit the Water Points by DRINKiQ on the festival area and refill your tumblers or bottles frequently!

When you’re tired

Wanna leave the festival to recharge?

See the local transport options on our travel page.

Walking home?

It’s the greenest, simplest, and most liberating way. Please note that your journey will take you through a residential area where locals and your festival buddies are sleeping – don’t wake them up by making any kind of noise!

By Lime scooter

All you have to do is unlock the chosen scooter at the Main Entrance and goooo. Please use them sober and park them as you’d park your own one.

Community transport

H5 – HÉV (Suburban rail)

During Sziget Festival, from 4 to 12 August, MÁV (train) HÉV (suburban railway) and buses run more frequently during the day and night to help you get anywhere in the city (special thanks to Budapest <3).

To plan your journey, we recommend using the BudapestGO application – the official Budapest Public Transport app, where you can easily plan your journey, buy tickets and validate them. Pro tip: pay attention to validate your ticket always with the app, using the barcode next to the door outside the vehicle!

PRO TIP: HÉV (H5) is the best option to reach Sziget. Use public transport within city borders for free with Budapest Card.

IMPORTANT: To reach Sziget Festival, please get off the train at Filatorigát station, as H-bridge is closed for pedestrians and cyclists.

Night buses

During the festival, night buses 901, 918 and 934 will run more often too. For more information, visit the BKK website or download the BudapestGO app.

Sziget Boat Transfer

Easy, quick & fun way to enter/leave Sziget. From Jászai Mari Square to Sziget and back between 14:40 and 02:00. Check the timetable here. Duration appx. 22-26 mins. Get a ticket here.

Other travel options in Budapest:

wigo carsharing

Drive by wigo carsharing back to your apartment with our official carsharing partner from the dedicated wigo parking lot at the H-Bridge. When you’re drunk, don’t drink and drive.

Need a ride home?

Choose one of our official taxi partners: BOLT taxi or Főtaxi. Download their apps! Taxi ranks of both providers are at the K Bridge. Taxis in Budapest offer flat rates. More info here.

Important info: Ensure to get into a cab of our official Taxi partners, if someone else gives you a lift way back, it can be really overpriced.

Pro data tipp

Need data for travel apps or navigation? Get unlimited data from our official telco partner Yettel. Choose an unlimited data plan with Yettel Pass.

Campsite accommodations

General Info

Campsites open at 18:00 on 6 August and closes at 12:00 on 12 August. If you have a Moving-in ticket You can enter the campsite from 4 August 18:00. You can only move into and stay at your Camping during the timeframe defined by your entry ticket validity.

REMEMBER

• Moving-in tickets are only valid together with a 6-day Pass, a 3-day Pass (6-7-8 Aug) or 2 day tickets (6 & 7 Aug).
• You can camp only with a valid 6-day Pass, a 3-day Pass or 2 or more consecutive Day Tickets
• For pre-booked accommodations at Upgrade campsites (Siesta, Sziget Ville Premium) you need a Festival Entry ticket, a Camping ticket (per person) and an Accommodation ticket (one for all of you) too.

PRO TIP: Add all of your tickets to your mobile wallet as a Boarding Pass via your Festival account.

You can camp almost anywhere on the island, however there are ‘no camping’ spots like music venues. Please make sure to leave the escape routes, fire lanes and restricted areas free. Camping map is here.

ARRIVING WITH YOUR TENT? You must get a Leave-no-tent-behind Deposit ticket for €30. On your way back home, please take your tent and camping gear with you, show them to our staff, and redeem the ticket voucher that you’ll receive via email after purchase. We’ll then refund the amount. You can also leave it at one of our drop-off points (but it would be much better to use it next year, right?) it might turn into a donation for charity or into an upcycling merch). The same applies for this one: to get the amount back, simply redeem the voucher by leaving your tent there.

WHERE TO CLAIM BACK YOUR DEPOSIT?

• at one of the three Green Sziget locations – check the map
• at the Siesta Camping reception,
• at the location of the Hungarian Charity Service of the Order of Malta.

Booked a Sziget Pick-up Tent? Check the map to see the Sziget Pick-up Tent sign at the Main Entrance, where you can grab it and pitch it anywhere.

CAMPING RULES

It’s strictly forbidden to damage trees (for example breaking branches, nailing anything to the trees, cutting out trees). Please do not disturb the peace of others by listening to loud music between 2 am and 8 am. Generic camping rules also apply, can be found here.

Food and drink

Each visitor can bring 1 PET bottle / with a maximum capacity of 2,5 litres / of non-alcoholic beverage to the festival. Please, leave all alcoholic beverages at home, as they are not allowed within the Festival territory. These products must be handed over to the security service for inspection at the entrance. You can bring food into the festival area in a non-consumptional quantity.

Basic Camping with pre-pitched tent

If you booked a pre-pitched tent in our Basic Camping, please check the camping map, and look for the sign “Pre-pitched tents” at Bsic Camping, where your accommodation will be waiting for you –  ready-to-use. Please pay attention that breaking-down or taking away a pre-pitched tent from its original location is strictly forbidden. Violation of this rule may result in immediate banning of the visitor from the festival.

Siesta Camping

Head to K Bridge, show your entry ticket & Siesta Camping ticket and exchange it for wristbands and let’s go to the Siesta Camping Reception. Camping is located really close to the Sziget Beach.

• Coming with your own tent? A Leave-no-tent behind ticket is mandatory to be shown at the Main Entrance upon arrival to bring your tent into the Festival Area. On your way back home, please take your tent with you, show them to our staff, and redeem the ticket voucher at the Siesta Camping Reception . We’ll then give the amount back.
• Booked an accommodation? Pre-booked accommodations can be occupied in arriving order (show your accommodation ticket to our staff at the Camping reception).
• What ‘s included in your ticket? 24h Reception, Showers & toilets exclusively for Siesta Camping guests, Free luggage terminal, Community zone. You can grab a guarded locker here if you need one.
• What you can and cannot bring in? Do not bring any forbidden item incl. narcotics (zero-tolerance policy!), alcohol, pyrotechnic devices, glass objects, energy drinks. All listed here. You can bring one PET bottle containing a maximum of 2.5 litres of bottled water or another non-alcoholic beverage. There are several Waterpoints by DRINKiQ to refill your bottle to stay hydrated.

Family Zone @ Siesta Camping

For those Szitizens who would like to arrive with kids or the whole family, we provide a dedicated Family Camping. Only available for families with at least one child under the age of 11. There is a playhouse with games and toys, wonderful animation programs (with qualified animators who speak several languages), Snap Motel (a quieter, shaded area where children can take a nap during the day) , DINING ROOM (with benches, tables), refrigerator, oven, drinking water available.

Sziget Ville Premium

Accommodations can be occupied in arriving order. Please note that due to administrative tasks, the check-in can take longer than expected. Please pay attention that breaking-down or taking away a pre-pitched tent from its original location is strictly forbidden. Violation of this rule may result in immediate banning of the visitor from the festival.

• How to claim your spot? Head to K Bridge, show your entry ticket & Sziget Ville Premium ticket and exchange them for wristbands and let’s go to the Sziget Ville Premium Reception.
• Your accommodation awaits you. Show the accommodation ticket to our staff at theSziget Ville Premium Reception and move in. Accommodations available on a first-come first-served basis. Please note that the pre-pitched accommodations cannot be moved.
• What’s included? 24h Reception, Showers & toilets exclusively for Sziget Ville Premium guests, Free luggage terminal, Wellness services: massage, yoga classes, aroma therapy, infrared sauna. You can register for a massage at the Wellness reception, open from 10:00 to 18:00. Yoga classes and saunas are available on a first-come, first-served basis. Yoga classes are held every day between 11-12, 14-15 and 17-18 hours. There is also a community space next to the Bamboo Bar, open 0/24 and equipped with free wi-fi. The LIFESAVER vending machine next to the Bamboo Bar offers a free powerbank service for a deposit. Please exchange your used powerbank here, otherwise the service is not free of charge. You can grab a guarded locker here if you need one.
• What you can and cannot bring in? Do not bring any forbidden item incl. narcotics (zero-tolerance policy!), alcohol, pyrotechnic devices, glass objects, energy drinks. All listed here. You can bring one PET bottle containing a maximum of 2.5 litres of bottled water or another non-alcoholic beverage. There are several Waterpoints by DRINKiQ to refill your bottle to stay hydrated.

Caravan Camping

• You only can occupy a pre-assigned area for the caravan. The size of the area depends on the type of „Caravan Pitch” ticket (S: 7 x 4,5 m, M: 8 x 6 m, L: 10 x 7 m). Setting up shading tents or beer tents is prohibited.
• Please make sure to park at the designated areas with your cars (your ticket is only for one-time entry with your vehicle), leaving the escape routes, fire lanes and restricted areas free.
• Power consumption is allowed, so a device with a maximum power of 1000 W and 1 extension cord with a maximum length of 50 meters can be connected and divided into 6 parts. The connection point of an extension or distributor cannot be placed directly on the ground, and it is also necessary to ensure contact protection.
• For safety reasons it is prohibited to use your own air conditioner, electric stove, electric kettle, gas stove or fridge at the camping area. Except the equipment installed in a caravan.

Easy-access camping

Registration is needed. Transport service for disabled people; wheelchair rental; escort service for visually impaired Szitizens. On demand, we provide international and Hungarian sign language interpreters. Check all the details & register here.

Camping accessories

Pre-ordered a camping set in our webshop to avoid seeking for something out of stock. Head to the Camping accessories collection point, see their locations on our service map. We offer you a wide range of camping accessories, like tents, pillows, sleeping bags, chairs, airbeds etc. on-site.

Redeeming your Leave-no-tent deposit ticket

If you need help

Have any questions related to the festival or your ticket?

If you have any questions, head to the Welcome Zone (please look for the “i” sign on the Service map), where they will know the answer to all questions and problems. But beforehand, please check the Festival FAQ, as most of the answers are there just a click away. Info line: +36 1 9200 666.

If you want to give us feedback about the festival or make a complaint, you can still contact us here in person or by email to [email protected]. Complaints posted on social media are not treated as official complaints.

E4U – Pop-up embassy

Lost or stolen ID/passport? Should you need to contact your embassy, you don’t have to chase around the city looking for it, E4U is here at Sziget to help you! “Embassies For You” is a collaboration between several embassies in Budapest that has provided help for foreign Szitizens who get into any kind of trouble during the festival for the past 10 years. We might save you a lot of time by giving you the right information before you reach out to your own embassy.

Opening hours: 6-11 August 12:00 – 19:00

Szitizen Care – You’re safe

On the Island of Freedom, everyone can party safely — that’s what our Szitizen Care program is all about! At Sziget our Helper First Aid Team, the National Ambulance Service and The Sziget Medical Center are taking care of your health and medical issues. Check out our Medical Guide for more useful information about the medical service of the Sziget Medical Center and the collaborating hospitals, and the Hungarian healthcare and insurance policies for EU and non-EU citizens.

ARE YOU IN ANY KIND OF DANGER?
Ask help immediately from the nearest security guard or health team. Security staff, police and medical staff are present for crime prevention and safety purposes – both on and off site. If you see anything suspicious, please, let a member of security know. They’re all there to help to look after you and ensure you have a good time.

NEED MEDICAL ATTENTION?

turn to our medical staff at the Sziget Medical Center. The medical staff will contact the hospital if needed. If you cannot make it to the Sziget Medical Center, look for the nearest Szitizen Care Point, the Helper First Aid patrol, or ask a security guard, volunteer or staff member. They will call for help. If you or someone is badly injured, call 112 and contact us immediately.

NEED STORAGE FOR YOUR MEDICINE?

The Sziget Medical Center also offers you free storage for your prescribed medicine, and a Hygiene Room for your special medical needs. If you have any medical-related questions, ask The Customer Service at the Welfare Zone. They will surely know the solution. Feel free to ask them!

TO MUCH OF PARTY?

If you overdone your partying, losing your energy and feeling sick, look for the Party Service next to the BOLT Night Stage. Here, a trained staff will help you with hydration, vitamins, supervised rest and first aid, if necessary.

LOST SOMETHING?

Lost & found is located at the Sziget City Center. Report it here on this form. To contact them via phone, please dial: +36 20 4628422. If someone steals from you, go to the Sziget City Center’s Info Point and ask them to contact authorities.

ARE YOU A SZITIZEN WITH A DISABILITY?

There are free services at Sziget for Szitizens with disability: dedicated campsite (XS Land) dedicated Viewing Terrace at the Main Stage transport services, wheelchair hire, assistance of those visually impaired, international and Hungarian sign language interpreters are available on request. Learn more by clicking here.

BATTERY DYING?

LIFESAVER: Don’t let your phone run out of battery, get yourself a LIFESAVER powerbank (should be purchased separately). Our awesome sponsor, Yettel, offers Free Charging Points. Please check the service map or the mobile app’s interactive map for location.

Refunds and cancellations

WHAT ABOUT YOUR BALANCE ON YOUR WRISTBAND?

If you choose on-site topup (either with cash or card) at Festipay Top-up points , you should claim back the remaining balance at the Festipay kiosk/helpdesk until 12 August 12 am.

If you choose top-up via Festival Account your remaining balance will be automatically refunded as a refund transaction after the Festival in cc. 30 days. The refund will be fulfilled to the bank account belonging to the bank card used for the top-up. If, the bank card has been blocked, the automatic refund cannot be fulfilled. In an event of this, the complaints division of OTP Bank shall fulfil the refund, which may take more than 30 days.The balance uploaded through the Festival Account cannot be repaid in cash or by bank transfer. If by the upload the balance of the Festival Account has been charged, the not used balance will be refunded to the Festival Account. The fee for the refund is 600 HUF, which is deducted from the balance to be returned. Any balances below 600 HUF cannot be refunded. Check all the details in the General Terms and Conditions.

WANT TO CHANGE YOUR TICKET?

You can easily do that in your fabulous Festival Account. Day tickets, Day VIP tickets, 3-day passes, 3-day VIP passes, VIP upgrade tickets and Camping tickets are available to be changed for a fixed price: 26 EUR. Follow the steps there.

CANNOT JOIN THE EVENT?

Not able to join the event? We’ll be very sad, but sh*t happens. Sell your ticket(s) 100% safe via our official partner Ticketswap as our ticket vouchers are not personalized, so you can give the spare ticket to one of your friends or sell them.

WHAT ABOUT REFUNDS?

We have a no-refund/ticket change policy. Please see all the details regarding refunds in our General Terms and Conditions and short Q&As on the FAQ page.

As our ticket vouchers are not personalized you can feel free to give the spare ticket to one of your friends or sell them (our official partner is Ticketswap).